Privacy Policy

Last updated: 5 October 2026

Kaizen Systems ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

Who we are

Kaizen Systems builds websites, CRM and automation systems for local businesses. You can contact us at any time using the details in the "Contact us" section below.

Information we collect

When you submit the free audit or enquiry form on this website, we collect the information you provide:

• Your name and business name
• Email address
• Phone / WhatsApp number
• Your package interest and timeline
• Any message you choose to include

We also collect limited technical information automatically (such as your IP address) only to keep the enquiry form secure and to prevent spam and abuse.

How we use your information

We use the information you provide to:

• Respond to your enquiry and provide the information or quote you requested
• Deliver and manage the services you ask us to provide
• Send you service-related communications you would reasonably expect
• Protect our website and systems against fraud and abuse

Legal basis for processing

We process your information on the basis of your consent (submitting the form), the steps needed to enter into or perform a contract with you, and our legitimate interest in running our business and keeping our systems secure.

How we store and protect your information

Enquiries are stored securely on our hosting provider's servers and, where configured, a notification is sent to our business email. We apply appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS), restricted access to enquiry data, and rate limiting to prevent abuse.

We retain enquiry data only for as long as it is needed to respond to you and to manage our relationship with you, after which it is securely deleted unless we are required by law to keep it.

Who we share your information with

We do not sell your personal information. We share it only with service providers who help us run this website and respond to enquiries (for example, our hosting and email providers), and only to the extent necessary for those services. Our website also loads fonts from Google Fonts; when your browser fetches those fonts, Google may receive your IP address.

Your rights under POPIA

You have the right to:

• Ask what personal information we hold about you
• Request access to, or a copy of, that information
• Ask us to correct or update inaccurate information
• Object to our processing of your information
• Ask us to delete your information where the law allows
• Lodge a complaint with the Information Regulator (South Africa) if you believe we have not complied

Cookies and third-party services

This website does not use advertising or analytics cookies. It may use minimal local storage to make the site function, and it loads fonts from Google Fonts as described above.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact us

If you have any questions about this policy or wish to exercise any of your rights, please contact us at hello@kaizensystems.tech.

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