Refund and cancellation policy

Effective: 31 October 2026

Kaizen Systems Technologies provides website development, CRM setup, business automation and ongoing support. The written proposal or service agreement identifies the scope, fees, milestones and any recurring billing dates.

How to cancel or request a refund

Email chuma@kaizensystems.tech with your business name, invoice or project reference, the service concerned and the reason for your request. We will acknowledge the request within two business days and explain the proposed resolution after reviewing the work and payments recorded.

Project cancellation

You may request cancellation in writing. We will stop further work as soon as reasonably practical and give you an itemised account of the work already completed and any third-party costs committed with your approval.

If work has not begun and no approved third-party costs have been incurred, we will refund the amount paid. If work has begun, any refund will reflect the unused portion of your payment after reasonable charges for work actually completed and approved third-party costs, where those deductions are permitted by applicable law. Deposits are not automatically forfeited merely because you cancel.

If Kaizen Systems cancels the engagement without completing the agreed services, we will refund the unused portion of fees paid and discuss the handover of any completed deliverables covered by your payment.

Ongoing support and subscriptions

You may request cancellation of future renewals by email before the next renewal date. We will confirm the effective cancellation date in writing. Unless a refund is required by law or agreed because of a service issue, cancellation takes effect at the end of the paid service period and no further renewal will be charged. Services purchased under a fixed-term agreement remain subject to that agreement and any applicable cancellation rights.

Service problems

If a service does not match the agreed scope, contact us promptly with the details so we can assess and propose a correction, re-performance or refund as appropriate. Nothing in this policy limits remedies you are entitled to under applicable law.

Third-party services

Domain registrations, hosting and software subscriptions may have separate supplier terms. We will disclose relevant commitments before purchasing them on your behalf. A third-party charge is not automatically excluded from a refund where the law requires otherwise.

Refund processing

Once a refund is approved, we will initiate it through the original payment method where available within ten business days, or sooner where required by law. The time for funds to appear depends on the payment provider and bank. We will confirm the amount and initiation date in writing.

Your statutory rights

This policy does not exclude or restrict applicable cooling-off, cancellation, refund or other consumer rights under South African law. Applicable statutory rights take precedence over inconsistent policy wording or contract terms.

Read our Terms of Service and Privacy Policy.

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