Where East London leads get lost
Buffalo City is a mix of automotive and component suppliers, the port and logistics, professional services, healthcare, tourism along the coast, and retail through Vincent and the CBD. Whatever the sector, the pattern is the same.
- Enquiries arrive across WhatsApp, email, Facebook and phone calls, and live in four different places.
- Quotes go out and nothing chases them, so the work goes to whoever followed up first.
- The website gives no clear next step, so an interested visitor leaves without making contact.
If you already get enquiries, capture and follow-up will usually earn you more than a redesign.